Frequently Asked Questions

General Enquiries

1. Why haven't I received my order? 
We normally dispatch all the orders within 7-10 working days. However, you may experience delays due to following reasons: 
• Public holidays. 
• Incorrect address provided. 
• Unsuccessful payments. 
• Sometimes, a high demand product may be out of stock and hence it might take us a longer period to process the order.
In case of cancellations for the orders who payments are made already, we will give you a full refund, don’t worry. 
Please feel free to contact us if you did not receive your order after 7-10 working days. 
Number: +60374966642

2. Size Chart 
You may click here to view our size charts. 

3. How can I get help with design? 
You may email us directly to request for any assistance with design service. 

4. Forgot your password? 
Don't worry! You can retrieve your account and create a new password by clicking on “Forgot Your Password”. Check your registered email address for a link to change your password. 

5. What file format should I use to upload my artwork on the 'Create Tool'? 
For best results, we suggest artworks in 300 dpi. It can either be in JPEG or PNG. 

6. What products can I customise? 
T-Shirts, Drawstring and Tote Bags, Pillows, Pillow Cases, Pouches, Baby Romper, Hoodies, Jackets, Sweaters, Board or Swimming Shorts, Tank Tops, Apron, Tissue Covers, Hijab/ Scarf, and more! 

7. I want to change my order. 
If you wish to change anything regarding your order, please contact us as soon as possible. Please give us a call at +60374966642 (Mon-Fri, 9-6PM) and provide us with your Order ID and the necessary details. If your order is not processed yet, we will make the changes as per request.

Payment Method

We accept 3 types of payment method.
1. PayPal 
You won’t need to create an account with PayPal to complete your payment. PayPal has a new checkout experience that allows you to checkout without an account. For more information regarding this, please visit : 

2. IPay88 - Affiliate Banks Include 
• Maybank2u 
• Alliance 
• AmBank 
• RHB 
• Hong Leong 
• FPX 
• Bank Rakyat 
• RHB 
• AffinOnline 
• BSN 

3. Bank Transfer 
You can either do an offline or online transaction depending on your convenience. If you have selected this payment method, you can proceed with your payment to 3ciety's bank account: 
• Bank Name: Public Bank Berhad 
• Account Holder: Threeciety Sdn Bhd 
• Account Number: 3195838936 
Once order is placed, you have 7 working days to make payment and email your Bank Transfer slip to Your order will be processed immediately after the payment slip is received.

Shipping Method

1. Pos Laju 
Once you receive a tracking number, shipment takes 1-3 working days to arrive to you. Shipping fee is auto-calculated depending on weight. For bulk orders, our shipping charges vary depending on quantity, weight and location.

Contact Details

You can reach us at: 
+60374966642 (Monday - Friday 9am - 6pm) 
OR email to our Mommy,

Bulk Inquiries

1. What's the minimum quantity for a Bulk Order? 
We consider more than 25 t-shirts as a bulk order. Price will vary depending on design, print type and quantity. 

2. How to do I place a bulk order? 
You may fill in our Bulk Order Inquiry form to make an inquiry.

Contact Us

Plaza Kelana Jaya, Jalan 13A, SS 7,
47301 Petaling Jaya, Selangor Darul Ehsan,