Frequently Asked Questions



Check out our How-To Guide page here.

General Inquiries

1. Why haven't I received my order?
We normally dispatch all the orders within 7-10 working days. However, you may experience delays due to following reasons:
• Public holidays.
• Incorrect address provided.
• Unsuccessful payments.
• Sometimes, a high demand product may be out of stock and hence it might take us a longer period to process the order.
In case of cancellations for the orders who payments are made already, we will give you a full refund, don’t worry.
Please feel free to contact us if you did not receive your order after 7-10 working days.
Number: +60376110581

2. Size Chart
You may click here to view our size charts.

3. How can I get help with design?
You may email us directly to request for any assistance with design service.

4. Forgot your password?
Don't worry! You can retrieve your account and create a new password by clicking on “Forgot Your Password”. Check your registered email address for a link to change your password.

5. What file format should I use to upload my artwork on the 'Create Tool'?
For best results, we suggest artworks in 300 dpi. It can either be in JPEG or PNG.

6. What products can I customise?
T-Shirts, Drawstring and Tote Bags, Pillows, Pillow Cases, Pouches, Baby Romper, Hoodies, Jackets, Sweaters, Board or Swimming Shorts, Tank Tops, Apron, Tissue Covers, Hijab/ Scarf, and more!

7. I want to change my order.
If you wish to change anything regarding your order, please contact us as soon as possible. Please give us a call at 03 7611 0581 (Mon-Fri, 9-6PM) and provide us with your Order ID and the necessary details. If your order is not processed yet, we will make the changes as per request.

How To Order

1. Register as a member of 3ciety !
Register an account for free. Click on "Create an Account" and fill in your email address and password. You can manage all your personal information and orders later.

2. Shop, browse and select product
You may shop on our marketplace or official brands' merchandise here. OR Customise your own products and unleash your creativity! Click Create to create your own unique product. Remember to "Add to Cart" for the next step.

3. View cart and review orders
You can review your order(s) in your shopping cart. To confirm purchase, click on "Proceed to Checkout".

4. Enter shipping address and method
Make sure you insert your accurate shipping address. Select shipping method via Express or Courier. Click "Next" once completed.

5. Enter discount or promo codes if applicable
Insert your discount, promo or voucher codes here to update total payable amount.

6. Select payment method
Select your preferred payment method and make payment via PayPal, card or online banking.

7. Confirm your order
Don't forget to check all details before completing checkout.

8. Yay! Your order is confirmed!
You will receive an order confirmation email from us. Be sure to check your SPAM folder if you can't find the email in your Inbox. If you do not receive the confirmation email, please contact us directly. If you opted for payment via Offline Bank Transfer- please email us with your payment proof to complete purchase.

9. Delivery
Once payment is confirmed, your order will be shipped to you within 7 working days.

Payment Method

We accept 3 types of payment method.
1. PayPal
You won’t need to create an account with PayPal to complete your payment. PayPal has a new checkout experience that allows you to checkout without an account. For more information regarding this, please visit :

2. IPay88 - Affiliate Banks Include
• Maybank2u
• Alliance
• AmBank
• Hong Leong
• Bank Rakyat
• AffinOnline

3. Bank Transfer
You can either do an offline or online transaction depending on your convenience. If you have selected this payment method, you can proceed with your payment to 3ciety's bank account:
• Bank Name: Public Bank Berhad
• Account Holder: Threeciety Sdn Bhd
• Account Number: 3195838936
Once order is placed, you have 7 working days to make payment and email your Bank Transfer slip to Your order will be processed immediately after the payment slip is received.

Shipping Methods

1. Pos Laju
Once you receive a tracking number, shipment takes 1-3 working days to arrive to you. Shipping fee is auto-calculated depending on weight. For bulk orders, our shipping charges vary depending on quantity, weight and location.

Contact Details

1. Pos Laju
You can reach us at:
+6 03 7611 0581 (Monday - Friday 9am - 6pm)
OR email to our Mommy,

Bulk Inquiries

1. What's the minimum quantity for a Bulk Order?
We consider more than 25 t-shirts as a bulk order. Price will vary depending on design, print type and quantity.

2. How to do I place a bulk order?
You may fill in our Bulk Order Inquiry form to make an inquiry.